Terms of Service

Please read these Terms of Service carefully before using the website irisshferries.com or availing of any services offered therein. By accessing or using this website, you agree to be bound by these Terms of Service in their entirety. If you do not agree with any part of these terms, you must not use this website or its services.

1. Acceptance of Terms

By accessing, browsing, or otherwise using the website located at irisshferries.com (hereinafter referred to as "the Website"), or by registering for, purchasing, or using any of the services offered by Irish Ferries (hereinafter referred to as "the Company," "we," "us," or "our"), you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service (hereinafter referred to as "the Terms"), our Privacy Policy, and any other policies or notices published on this Website.

These Terms constitute a legally binding agreement between you (the "User," "you," or "your") and the Company. If you are accessing the Website or using the services on behalf of a business, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case the terms "you" or "your" shall refer to such entity.

Your continued use of the Website following the posting of any changes to these Terms shall constitute your acceptance of those changes. We reserve the right to amend, modify, or update these Terms at any time, and it is your responsibility to review them periodically.

2. Company Information

The Website is operated by:

3. Description of Services

Irish Ferries provides a range of ferry transport services, booking and reservation facilities, travel-related information, and associated ancillary services to passengers travelling to and from Ireland and across various sea routes (collectively referred to as "Services"). The specific nature of Services available through the Website may include, but is not limited to:

• Online booking and reservation of passenger ferry tickets and vehicle transport
• Provision of travel itineraries, timetables, and route information
• Customer account registration and management
• Online payment processing for bookings and related travel products
• Access to promotional offers, loyalty programmes, and travel packages
• Customer service and support facilities
• Provision of travel-related content, guides, and resources
• Notifications regarding service updates, delays, cancellations, and changes

The Company reserves the right to modify, suspend, discontinue, or expand any aspect of the Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

All Services are subject to availability and to the specific conditions, limitations, and restrictions outlined in our booking terms, carriage conditions, and applicable statutory regulations. Where Services involve the carriage of passengers and vehicles by sea, additional terms and conditions governing the contract of carriage shall apply and will be made available to you at the time of booking.

4. User Obligations and Prohibited Activities

4.1 General User Obligations

As a user of this Website and the Services, you agree to:

• Provide accurate, current, and complete information when registering for an account or making a booking
• Maintain the confidentiality and security of your account credentials
• Promptly notify us of any unauthorised use of your account or any breach of security
• Use the Website and Services only for lawful purposes and in accordance with these Terms
• Comply with all applicable Irish and European Union laws, regulations, and statutory requirements
• Respect the intellectual property rights of the Company and third parties
• Ensure that all passengers for whom you make bookings are aware of and agree to relevant terms and conditions

4.2 Prohibited Activities

You agree that you will not, under any circumstances:

• Use the Website or Services for any unlawful, fraudulent, or deceptive purpose
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity
• Attempt to gain unauthorised access to any part of the Website, its servers, or any systems or networks connected to the Website
• Introduce viruses, malware, trojans, worms, or other malicious or technologically harmful material to the Website
• Conduct any denial-of-service attack, distributed denial-of-service attack, or any other attack on the Website or its infrastructure
• Harvest, scrape, or collect any information from the Website using automated means without our prior written consent
• Use robots, spiders, crawlers, or other automated tools to access or index the Website
• Resell, redistribute, or commercially exploit any content or Services obtained from the Website without our express written permission
• Post, transmit, or distribute any defamatory, obscene, offensive, discriminatory, or otherwise objectionable content
• Engage in any activity that could damage, disable, overburden, or impair the proper functioning of the Website
• Use the Website in any manner that could expose the Company or its affiliates to legal liability
• Attempt to circumvent any security measure, access control, or content protection mechanism employed by the Website
• Make speculative, false, or fraudulent bookings or reservations

Violation of any of the above prohibited activities may result in the immediate suspension or termination of your access to the Website and Services, and may be referred to the relevant law enforcement authorities where appropriate.

5. Registration and Account Security

Certain features of our Website and Services may require you to register for a user account. When registering, you agree to provide truthful, accurate, and complete information. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

You agree to notify us immediately at [email protected] if you become aware of any unauthorised use of your account or any security breach. The Company shall not be liable for any loss or damage arising from your failure to adequately safeguard your account credentials.

We reserve the right to refuse registration, suspend, or terminate any account at our discretion, particularly where we have reason to believe that the information provided is inaccurate, fraudulent, or in breach of these Terms.

6. Intellectual Property Rights

All content, materials, features, and functionality available on or through the Website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the selection, arrangement, and presentation thereof (collectively, "Content"), are the exclusive property of Irish Ferries or its content suppliers and licensors, and are protected by applicable Irish and international intellectual property laws, including the Copyright and Related Rights Act 2000 (as amended), the Trade Marks Act 1996, and relevant European Union directives and regulations.

Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and its Content solely for personal, non-commercial purposes in connection with availing of our Services. This licence does not include the right to:

• Reproduce, copy, distribute, or publicly display any Content without our prior written consent
• Modify, adapt, translate, or create derivative works based on any Content
• Use any data mining, robots, or similar data gathering and extraction tools
• Download or copy any account information for the benefit of third parties
• Use any meta tags or any other hidden text utilising the Company's name or trademarks

Any use of the Website or its Content not expressly permitted by these Terms is a breach of these Terms and may infringe upon copyright, trademark, and other applicable laws. All rights not expressly granted herein are reserved by the Company.

If you believe that any content on the Website infringes your intellectual property rights, please contact us at [email protected] with full details of your claim.

7. Payment Terms

Where the Services involve the purchase of ferry tickets, travel packages, or other paid products, the following payment terms shall apply:

7.1 Pricing and Charges

All prices displayed on the Website are quoted in Euro (€) unless otherwise stated. Prices are inclusive of applicable taxes and levies unless expressly stated to the contrary. We reserve the right to change prices at any time prior to the confirmation of your booking. Once a booking is confirmed and full payment has been received, the price paid shall be fixed, subject to any applicable statutory consumer rights.

7.2 Payment Methods

We accept payment via the methods indicated on the Website at the time of booking. By providing payment information, you represent and warrant that you are authorised to use the payment method provided and that the information you supply is accurate and complete.

7.3 Booking Confirmation

A booking is only confirmed upon receipt of full payment and the issuance of a booking confirmation by the Company. Confirmation will be sent to the email address provided at the time of booking. You are responsible for ensuring that the email address provided is accurate and capable of receiving communications.

7.4 Cancellations and Refunds

Cancellation and refund policies are subject to the specific terms applicable to your booking type and the relevant route conditions. In accordance with the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 and Regulation (EU) No 1177/2010 concerning the rights of passengers when travelling by sea and inland waterway, passengers may be entitled to certain rights in the event of cancellation or significant delays caused by the Company. Further details regarding our cancellation and refund policy are available on the Website and will be provided at the time of booking.

7.5 14-Day Cooling-Off Period

Where applicable under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, consumers may have a 14-day cooling-off period. However, please note that this right may not apply to transport services where a specific date or period of performance has been agreed. The applicability of the cooling-off period will be clearly communicated at the time of booking.

8. Limitation of Liability

To the fullest extent permitted by applicable Irish and European Union law, including but not limited to the Liability for Defective Products Act 1991, the Sale of Goods and Supply of Services Act 1980, and any other applicable consumer protection legislation, the Company's liability to you in connection with these Terms, the Website, or the Services shall be subject to the following limitations:

• The Company shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of goodwill, or any other intangible losses, arising out of or in connection with your use of the Website or Services.
• The Company's total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the amount paid by you to the Company in the three (3) months preceding the event giving rise to the claim.
• The Company shall not be liable for any failure or delay in performance of any obligation under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, severe weather conditions, strikes, industrial action, government restrictions, or other force majeure events.

Nothing in these Terms shall exclude or limit the Company's liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited under applicable Irish or EU law; or (d) any liability arising under Regulation (EU) No 1177/2010 concerning passenger rights in sea and inland waterway transport.

9. Disclaimers

The Website and its Content are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance, to the fullest extent permissible under applicable law.

The Company does not warrant or represent that:

• The Website will be available, uninterrupted, timely, secure, or error-free at all times
• The information or Content on the Website is accurate, complete, current, or free from errors or omissions
• Any defects or errors in the Website or its Content will be corrected
• The Website or its servers are free from viruses, malware, or other harmful components
• The results obtained from using the Website will be satisfactory or meet your expectations

Any reliance you place on the information and Content provided on the Website is strictly at your own risk. We strongly advise you to independently verify any information before relying upon it for travel planning purposes.

Links to third-party websites or resources that may appear on our Website are provided for your convenience only. The Company has no control over the content, policies, or practices of such third-party websites and does not endorse or accept any responsibility for them. Accessing any linked third-party website is entirely at your own risk.

10. Indemnification

You agree to defend, indemnify, and hold harmless Irish Ferries, its directors, officers, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable legal fees and disbursements) arising out of or relating to:

• Your violation of these Terms of Service
• Your use or misuse of the Website or Services
• Your infringement of any intellectual property or other rights of any person or entity
• Any content you submit, post, or transmit through the Website
• Your violation of any applicable law, regulation, or the rights of any third party
• Any fraudulent, deceptive, or negligent act or omission on your part in connection with your use of the Website or Services

The Company reserves the right, at its own expense, to assume exclusive defence and control of any matter otherwise subject to indemnification by you. In such case, you agree to cooperate fully with the Company in the defence of such matters and you shall not settle any claim without the prior written consent of the Company.

11. Privacy and Data Protection

The Company is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the Data Protection Acts 1988–2018, and all other applicable Irish and European Union data protection legislation. The Data Protection Commission ("DPC") is the competent supervisory authority in Ireland for matters relating to the processing of personal data.

By using the Website and Services, you acknowledge that we may collect, use, store, and process your personal data as described in our Privacy Policy, which is incorporated into these Terms by reference and is available on the Website. Our Privacy Policy sets out the legal bases upon which we process your personal data, the categories of data collected, the purposes of processing, your data subject rights, and the measures we take to safeguard your personal information.

If you have any concerns regarding the processing of your personal data, you may contact us at [email protected]. You also have the right to lodge a complaint with the Data Protection Commission at www.dataprotection.ie.

12. Governing Law and Jurisdiction

These Terms of Service, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the Republic of Ireland, without regard to its conflict of law provisions.

You agree that the courts of the Republic of Ireland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation, subject to any mandatory provisions of applicable European Union law that may confer jurisdiction on the courts of the Member State of your habitual residence.

Notwithstanding the foregoing, the Company reserves the right to seek injunctive or other equitable relief in any jurisdiction it deems appropriate to protect its intellectual property rights or to prevent irreparable harm.

13. Dispute Resolution

13.1 Informal Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the Website, or the Services, we encourage you to first contact us directly at [email protected] to attempt to resolve the matter informally. We will endeavour to respond to your concern within a reasonable period and to seek a mutually satisfactory resolution in good faith.

13.2 Alternative Dispute Resolution

If we are unable to resolve your dispute informally, you may have access to alternative dispute resolution ("ADR") mechanisms. As a consumer based in the European Union, you are entitled to submit complaints and access dispute resolution through the European Commission's Online Dispute Resolution ("ODR") platform, which is accessible at https://ec.europa.eu/consumers/odr.

Additionally, consumers in Ireland may seek assistance from the Competition and Consumer Protection Commission ("CCPC") or other relevant regulatory bodies with jurisdiction over consumer matters.

13.3 Legal Proceedings

Nothing in this Dispute Resolution section shall prevent either party from seeking urgent interim or interlocutory relief from a court of competent jurisdiction, nor shall it constitute a waiver of any right to commence legal proceedings in accordance with Section 12 of these Terms.

14. Term and Termination

These Terms shall remain in full force and effect for so long as you access or use the Website or Services. The Company reserves the right, in its sole discretion and without prior notice, to:

• Terminate or suspend your access to the Website and/or Services at any time
• Delete or deactivate your user account and all associated data
• Refuse service to any individual or entity for any reason
• Modify, suspend, or discontinue any aspect of the Website or Services at any time

Grounds for termination may include, but are not limited to, a breach of these Terms, fraudulent activity, conduct that is harmful to the Company or other users, or any behaviour that is contrary to applicable law. Upon termination, your right to use the Website and Services will immediately cease.

You may terminate your use of the Website at any time by discontinuing access to the Website and, where applicable, by requesting the deletion of your account. The provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, disclaimers, limitations of liability, indemnification, and governing law.

15. Changes to These Terms

The Company reserves the right to amend, update, or replace these Terms at any time at our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where required by applicable law, we will provide you with notice of such changes via the Website, by email, or by other appropriate means.

Your continued use of the Website or Services after the posting of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must cease using the Website and Services immediately. We recommend that you review these Terms periodically to stay informed of any updates.

16. Severability

If any provision or part of a provision of these Terms is found by a court of competent jurisdiction or any other competent authority to be invalid, unlawful, void, or unenforceable for any reason, that provision or part-provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.

In such circumstances, the invalid or unenforceable provision shall be replaced by a valid and enforceable provision that, to the greatest extent possible, reflects the original intention of the parties and achieves the same commercial and legal effect as the original provision.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other policies, conditions, or notices published on the Website, constitute the entire agreement between you and the Company with respect to your use of the Website and Services, and supersede all prior and contemporaneous understandings, agreements, representations, warranties, and communications, whether oral or written, between you and the Company regarding the subject matter hereof.

No failure or delay by the Company in exercising any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

18. Waiver

No failure or delay on the part of the Company to exercise any right, power, or privilege under these Terms shall operate as a waiver of such right, power, or privilege. No single or partial exercise of any right, power, or privilege shall preclude any other or further exercise of any other right, power, or privilege. Any waiver by the Company of a breach of any provision of these Terms shall not be construed as a waiver of any subsequent breach of that provision or any other provision.

19. Force Majeure

The Company shall not be liable for any failure or delay in performance of its obligations under these Terms where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, severe weather events, fire, flood, storms, earthquakes, epidemics, pandemics, war, terrorism, civil unrest, strikes or industrial action (other than by our own employees), governmental or regulatory actions, embargoes, failure of third-party infrastructure, power outages, telecommunications failures, or any other event beyond our reasonable control (a "Force Majeure Event").

In the event of a Force Majeure Event, the Company shall use reasonable endeavours to notify affected users and to resume the provision of Services as soon as practicable. Where applicable law, including Regulation (EU) No 1177/2010, confers specific rights upon passengers in the event of cancellation or delays caused by extraordinary circumstances, those rights shall apply notwithstanding this clause.

20. Third-Party Rights

These Terms do not confer any rights on any third party. Nothing in these Terms is intended to, or shall, create or imply any partnership, joint venture, agency, franchise, or employment relationship between you and the Company. You do not have the right to enter into any contract or commitment on behalf of the Company or to bind the Company in any way.

21. Accessibility

We are committed to making our Website accessible to all users, including those with disabilities. We endeavour to comply with applicable accessibility standards, including those set out in the European Accessibility Act (Directive (EU) 2019/882) as transposed into Irish law. If you experience any difficulty accessing our Website or Services, please contact us at [email protected] and we will do our best to assist you.

22. Contact Information

If you have any questions, concerns, or queries regarding these Terms of Service, or if you wish to exercise any of your rights under applicable law, please do not hesitate to contact us using the details below: